天芝－敏迪通訊有限公司 誠聘
發(fā)布日期：2008年03月28日
有效期：30天
敏迪網絡是一家國際化的電訊設備供應商，它在實現(xiàn)語音數(shù)據(jù)集成方面始終處于國際領先地位。公司成立于1973年，總部位于加拿大首都渥太華（Ottawa）市。在過去的三十年中，敏迪公司不斷推陳出新，產品從居世界領先地位的商用通訊系統(tǒng)、網絡化的語音和數(shù)據(jù)產品、計算機電話集成（CTI）方案、信息處理系統(tǒng)、公網交換設備到新一代企業(yè)IP綜合業(yè)務系統(tǒng)，以及全套的呼叫中心解決方案。敏迪通訊產品在業(yè)界具有很高的知名度，在北美和歐洲具有廣泛的、忠誠度極高的客戶群。為配合中國通訊市場的發(fā)展，敏迪公司于1994年在天津經濟技術開發(fā)區(qū)合資成立了天芝－敏迪通訊有限公司，引進先進的技術和管理經驗，全面負責敏迪產品在中國市場的推廣、研發(fā)、銷售和售后服務。在十幾年的發(fā)展中，公司憑借不斷推出的尖端通訊產品及完善的客戶支持服務體系，擴大了市場份額，保持了旺盛的企業(yè)生命力，成為中國大陸地區(qū)首屈一指的尖端通訊設備制造商，并且通過遍布全國各大城市的代理銷售公司和客戶服務中心，更便捷、迅速地服務于廣大中國用戶。
公司網頁： www.mitel.com.cn
招聘職位： 售前工程師—北京 Support Engineer
- Assist the business development manager or the
regional sales manager in recruiting and supporting
the new channels
- Assist the business development manager or the
regional sales manager in identifying the opportunities
for new business segment and provide meaningful solutions
and proposals to the customers to accelerate the closing
of the deal
- Ensure timely resolution of customer issues by
responding with answers to technical questions or
referring issues to other more technical or more experienced
support partners.
- Ability to response to tenders, construct and conduct
the sales training, make product demonstration and
presentations successfully and independently
- Writing successful case, application note as well
as solution note
- Proof reading translated technical material
- Maintain and expand working knowledge of current
and pre-released Mitel products and solutions, as
well as their integration and methods of support delivery
, assist in the field trial when necessary
- Providing technical support to Mitel/TMTC’s dealers
for the existing range of Mitel products. This applies
to all aspects of the delivered product and involves
providing telephone support, remote access, lab investigation
and customer site visits.
- Efficiently managing the problem escalation and
resolution process from dealers throughout the country
by agreeing problem priorities as per defined criteria
and ensuring that issues are progressed and addressed
in accordance with Mitel/TMTC processes and time scales
- Solid report to the Regional Sales Manager and
Dotted report to the Technical Support Manager.
The successful candidate should have
- Minimum three years experience working as presales
support in telecom/IT industry
- Excellent organization, communication, presentation,
project management, negotiation and problem solving
skills.
- The ability to analyze and determine the most effective
method of problem resolution by utilizing applicable
resources when needed
- Extensive knowledge in telecom, enriched LAN/WAN
knowledge is a solid plus
- System integration working experience is an advantage
- Having good technical knowledge about Internet,
Server, VoIP as well as voice telephony
- Bachelor degree in Engineering (Telecom, Electronics,
Computer Science) or equivalent
- Enthusiastic and result oriented
- Willing to travel
聯(lián)系方式：
應聘簡歷，請發(fā)送至： tmtc_hr@mitel.com.cn |
