Teleopti/瑞捷訊誠(chéng)聘

發(fā)布日期：2011年03月01日
有效期：30天

We increase the value of our customers telecom with market leading solutions for telecom expense management and workforce management.

Teleopti is the leading provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM).

Teleopti is known for developing products with superior technology, based on customer needs, which are easy to implement and use. Solutions based on Teleopti CCC and Teleopti Pro are also available from a network of partners. Hundreds of enterprises in EMEA rely on solutions from Teleopti to improve operating efficiency and service levels.

WFM Consultant, Beijing

WFM(Work Force Management) Consultant is expected to manage product presales presentation, WFM project installation, training and consultancy for customer and potential prospects. In addition, this role will join the ongoing product test.
To perform this role well, all applicants should willing to work in a fast-paced environment and willing to travel.

All applicants should be technically proficient, enthusiastic, flexible, customer solution oriented, and willing to study and expand their skills.

Education and Experience Background:

Bachelor's degree or above.

CET 4 or above, good command of English in reading,writing and speaking.

Good writing, communication, and presentation skills.

Knowledge of Windows server infrastructure in a web-centric production environment with solid IIS knowledge is required.

Good understanding of Microsoft server technologies and security related to Microsoft technologies.

General knowledge of Internet & network technologies/protocols: FTP, LDAP and Firewalls.

Database experience using SQL Server 2005/2008, ODBC.

Here below listed experience is preferred, but not a must for all:

 3 years experience in Call Center;
 2 years experience in WFM/WFO
 1 year scheduler or operation management in Call Center

Interpersonal Skills:

Team player who enjoys working in a fast paced team atmosphere

Excellent Interpersonal skills

Self directed and self motivated

Take an active role in the presentation, testing and implementation of our products.

Work independently with customers' technical teams on both presales and post sales technical issues.

Work with customers' IT departments to determine the hardware, network, and software configurations to support the software at all levels of the organization.

Work with customers to define requirements and implementation details to successfully make configurations and deploy the solutions.

To be an active interface between customer and Teleopti Software Development team, and successfully support customers in using Teleopti solutions.

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