[英文]英國(guó)電信為印度呼叫中心聽(tīng)不懂伯明翰伯明罕口音致歉_呼叫中心外包

首頁(yè)>>>行業(yè)應(yīng)用>>>電信　　　　　[相關(guān)廠商信息]

[英文]英國(guó)電信為印度呼叫中心聽(tīng)不懂伯明翰伯明罕口音致歉
BT Apology over Indian Call Center's Failure to Understand Brummie Accent

2011/01/26

UK phone provider BT has apologized to Viv Tomkins, a Birmingham customer, after she claimed that the Indian call centre staff could not understand her accent.

"I couldn't believe the cheek of it. I know I've got a Brummie twang but I speak the Queen's English," the Daily Mail quoted Tomkins as saying.

Viv, 59, who was trying a sort out a BT vision bill, was put through to India four times, only to hang up "in despair" everytime.

"I was on the phone each time for ten minutes minimum - I think to people in Mumbai - and got so frustrated because I couldn't understand what some of the people were saying," she said.

"I had to ask their staff to repeat themselves over and over."

"I got so frustrated. I felt like throwing the phone out of the window," Tomkins added.

The final blow came when Charlene Conway, from BT's correspondence centre in Durham, sent a letter blaming HER accent for the problem.

BT has aplogized, and said, "The letter was not intended to cause offence. We have contacted the customer to clarify."

CTI論壇報(bào)道

加拿大蒙克頓：發(fā)展呼叫中心重振經(jīng)濟(jì) 2011-01-25

鴻聯(lián)九五呼叫中心CCCS標(biāo)準(zhǔn)體系認(rèn)證項(xiàng)目啟動(dòng) 2011-01-24

[英文]Convergys杰克遜維爾呼叫中心擴(kuò)充至600人 2011-01-21

[英文]Teleperformance阿比林呼叫中心和德州公用拓展合作 2011-01-19

熱點(diǎn)專(zhuān)題: 呼叫中心呼叫中心外包專(zhuān)欄
分類(lèi)信息: 呼叫中心外包_與_呼叫中心呼叫中心外包_與_電信呼叫中心_與_電信

阳原县| 隆德县| 深州市| 平昌县| 舒兰市| 沧州市| 莱西市| 彰化县| 古蔺县| 柘荣县| 广安市| 呼伦贝尔市| 沈丘县| 珠海市| 玉屏| 石狮市| 新源县| 宝清县| 峨山| 文化| 平武县| 兴国县| 平定县| 靖远县| 监利县| 北海市| 清流县| 古交市| 东光县| 拉萨市| 武城县| 青铜峡市| 和林格尔县| 韶山市| 玛沁县| 聂拉木县| 兴化市| 梁平县| 济宁市| 香港| 贵德县|