2009中國(guó)最佳呼叫中心入圍、獲獎(jiǎng)企業(yè)：中融信息服務(wù)有限公司

2009/10/15

　　中融信息服務(wù)有限公司（以下簡(jiǎn)稱“中融公司”）是中國(guó)聯(lián)通集團(tuán)所屬全資子公司，主要從事以呼叫中心為代表的BPO服務(wù)和相關(guān)增值業(yè)務(wù)，包括呼叫中心外包、人力資源外包、咨詢服務(wù)和技術(shù)支持等。

　　 中國(guó)聯(lián)通是中國(guó)三大電信運(yùn)營(yíng)商之一，提供集寬帶、固話及移動(dòng)通信業(yè)務(wù)為一體的全業(yè)務(wù)通信服務(wù)。中融公司依托聯(lián)通集團(tuán)運(yùn)營(yíng)商優(yōu)勢(shì)，可以為客戶提供碼號(hào)、場(chǎng)地座席、平臺(tái)、人員、網(wǎng)絡(luò)接入和運(yùn)營(yíng)管理等整體解決方案；并以專業(yè)化、市場(chǎng)化的運(yùn)作機(jī)制，快速、高效的響應(yīng)客戶需求，為金融、政府、制造業(yè)等行業(yè)客戶提升服務(wù)質(zhì)量、開(kāi)拓營(yíng)銷(xiāo)渠道、降低運(yùn)行成本，致力于為客戶持續(xù)創(chuàng)造價(jià)值。

　　 中融公司擁有集中管理分布式建設(shè)的電信級(jí)多媒體綜合呼叫中心平臺(tái)和業(yè)務(wù)拓展基地，具有符合奧運(yùn)服務(wù)標(biāo)準(zhǔn)的專業(yè)化服務(wù)體系，能夠幫助客戶全面提升服務(wù)水平。中融公司將致力于為客戶創(chuàng)造價(jià)值、為產(chǎn)業(yè)鏈的繁榮做出貢獻(xiàn)，努力實(shí)現(xiàn)打造中國(guó)服務(wù)外包第一品牌的戰(zhàn)略目標(biāo)。

　　 中融公司已在北京、成都、上海、大連區(qū)域中心部署座席約2000個(gè)，年底座席規(guī)模將超過(guò)4000個(gè)，3-5年內(nèi)在國(guó)內(nèi)建設(shè)10-15個(gè)區(qū)域中心,同時(shí)，中融公司在聯(lián)通集團(tuán)內(nèi)部負(fù)責(zé)BPO業(yè)務(wù)全網(wǎng)協(xié)調(diào)和資源調(diào)度，利用現(xiàn)有資源快速建立運(yùn)營(yíng)中心，形成輻射全國(guó)的整體服務(wù)網(wǎng)絡(luò)和高效運(yùn)營(yíng)體系。

　　 中融公司已為政府、金融、制造等行業(yè)客戶提供了政務(wù)熱線、企業(yè)客服、電話營(yíng)銷(xiāo)與市場(chǎng)調(diào)研及數(shù)據(jù)整理等產(chǎn)品服務(wù)，并將繼續(xù)推出醫(yī)療熱線、3G多媒體呼叫中心等產(chǎn)品來(lái)滿足客戶日益豐富的需求。同時(shí)，中融公司參考國(guó)內(nèi)外呼叫中心建設(shè)和運(yùn)營(yíng)標(biāo)準(zhǔn)，不斷完善公司質(zhì)量管理、信息安全、座席建設(shè)、運(yùn)營(yíng)指標(biāo)等，向國(guó)際一流外包服務(wù)提供商邁進(jìn)。

　　 中融公司成立至今已與genpact、transcom、太公網(wǎng)等國(guó)內(nèi)外知名外包服務(wù)提供商建立合作伙伴關(guān)系，在市場(chǎng)拓展、運(yùn)營(yíng)管理和咨詢等方面進(jìn)行廣泛合作。合作雙方在品牌、能力和市場(chǎng)空間方面都得到了顯著提升。下一步，中融公司進(jìn)一步加深與合作伙伴的合作領(lǐng)域與合作形式，從合作向合資、并購(gòu)演進(jìn)。

　　 中融公司成立一年多的時(shí)間得到了社會(huì)各界的廣泛關(guān)注，希望依托電信運(yùn)營(yíng)商的背景，與業(yè)內(nèi)公司合作共贏，共同提升中國(guó)外包服務(wù)能力，優(yōu)化產(chǎn)業(yè)環(huán)境，使中國(guó)成為離岸客戶的首選之地，為產(chǎn)業(yè)鏈的繁榮做出應(yīng)有的貢獻(xiàn)。

Zhong Rong Information Service Corporation Limited (hereinafter to be referred as “Zhong Rong”) is the wholly-owned subsidiary of China Unicom Group, mainly engages in business process outsourcing (BPO) service and relevant value-added services, including Call Center Outsourcing services, Human Resource Outsourcing (HRO) services, Consultant and BPO Technical Support and etc..

China Unicom is one of the leading telecommunication operators in China, providing integrated telecommunication service in terms of broadband, fixed-line and mobile communication. Zhong Rong takes full advantages of China Unicom’s rich network resources and advance technology, provides integrated solutions including number resources, platform, service agents, network access and operation management for the customer in the fields of Financial, Government and Manufacturing industry, helping customers to upgrade service quality, exploit marketing channel and reduce operational cost. With professional and market-oriented operating mechanism, Zhong Rong always responds to customers’ requirement quickly and efficiently, so as to create persistent value for customers.

Zhong Rong builds the carrier class multimedia call center platform and business development base in accordance with the Olympics service standard and can fully ensure the continuous improvement of service level. Zhong Rong devotes itself to create value for clients and makes great efforts to achieve the strategic goal: The Top brand in the BPO service industry in China.

Zhong Rong has deployed over 2,000 agents in Beijing, Chengdu, Shanghai and Dalian Regional Centers and reaches 4,000 agents by the end of 2009. And Zhong Rong will build 10-15 regional centers in 3-5 years. Meanwhile, Zhong Rong undertakes the important responsibility of whole network coordination and resource scheduling, using current resources to fasten the speed of operation center construction, forming national service network and high-efficiency operating system.

Zhong Rong has provide Government Hotline, Enterprise Customer Service Center, Telemarketing and Market Research and Data Mining products for Government, Finance and Manufacturing industry customers, and will develop health hotline and 3G multi-media call center products to fulfill customer’s diversification requirement. Meanwhile, Zhong Rong adopts domestic and international call center construction and operation standard, will constantly optimizes quality management, information security, agent construction and operation index, aiming to become international standard service provider.

Zhong Rong has built cooperation partnership with domestic and overseas well-known service providers including Genpact, Transcom, Taigongwang, and has done broad cooperation in marketing, product development and operation management. Each party has gain benefits from the cooperation in respect of brand, capability and market space. And Zhong Rong will broaden the cooperation scope, evolving from cooperation to joint-adventure and merger.

Zhong Rong has obtained widespread public attention since foundation. With telecommunication operator’s background, Zhong Rong will work with partners to optimize business environment, increase service level, contribute for the prosperity of industry chain, so as to make China the first choice for off-shore customers.