億博科創(chuàng)

2007/09/20

一、產(chǎn)品概述




















　　通過(guò)采用 EDIFY 多渠道交互技術(shù)，將呼叫中心與OA系統(tǒng)集成，使用戶(hù)能引進(jìn)個(gè)別定制的、有利于建立用戶(hù)忠誠(chéng)度的市場(chǎng)營(yíng)銷(xiāo)程序。

五、企業(yè)榮譽(yù) 

• 高端（65線(xiàn)以上）IVR的技術(shù)和市場(chǎng)的領(lǐng)導(dǎo)者（Gartner集團(tuán)統(tǒng)計(jì)）。


• 1996年亞特蘭大和2000年悉尼兩屆奧運(yùn)會(huì)自助語(yǔ)音服務(wù)系統(tǒng)（IVR）提供商。


• 2001年第一個(gè)使用深度語(yǔ)言處理技術(shù)（DLP）來(lái)進(jìn)行完整的郵件自動(dòng)化回復(fù)解決方案。


• EDIFY是2000年無(wú)線(xiàn)網(wǎng)絡(luò)領(lǐng)域的領(lǐng)導(dǎo)者，可通過(guò)WAP、iMode和SMS等多種網(wǎng)絡(luò)標(biāo)準(zhǔn)為顧客提供服務(wù)。


• 2003年度全球最佳多媒體聯(lián)系中心解決方案，以及2003年度北美地區(qū)最佳客戶(hù)關(guān)系管理（CRM）解決方案（ContactCenter World.com統(tǒng)計(jì)）。


• 2000—2006年，EDIFY連續(xù)獲得Customer Interaction Solutions雜志頒發(fā)年度客戶(hù)交互解決方案語(yǔ)音技術(shù)優(yōu)秀獎(jiǎng)，同時(shí)，獲得Frost & Sullivan市場(chǎng)調(diào)查公司頒發(fā)的市場(chǎng)戰(zhàn)略領(lǐng)導(dǎo)獎(jiǎng)（Market Strategy Leadership Award）和客戶(hù)交互解決方案雜志評(píng)選的卓越的客戶(hù)關(guān)系管理獎(jiǎng)。


• 2001至2006年度，EDIFY在中國(guó)金融行業(yè)呼叫中心IVR市場(chǎng)占有率穩(wěn)居第一（根據(jù)信息產(chǎn)業(yè)部呼叫中心職業(yè)指導(dǎo)委員會(huì)相關(guān)市場(chǎng)調(diào)研統(tǒng)計(jì)情況）。


• 通過(guò)VoiceXML論壇的平臺(tái)認(rèn)證程序，獲得VoiceXML 2.0的認(rèn)證。


• 2005年，EDIFY成功開(kāi)發(fā)出以單一服務(wù)器同時(shí)支持多達(dá)480個(gè)語(yǔ)音端口的新業(yè)界標(biāo)準(zhǔn)，同年又推出強(qiáng)大的客戶(hù)電子語(yǔ)音應(yīng)用程序。


• EDIFY銀行業(yè)語(yǔ)音的第一個(gè)財(cái)經(jīng)服務(wù)社，申請(qǐng)并通過(guò)了美國(guó)微軟公司的認(rèn)證。


• EDIFY連續(xù)三次被Gartner Group評(píng)為2004，2005，2006年度企業(yè)語(yǔ)音接口和IVR領(lǐng)先者。


• 2001年度，EDIFY無(wú)線(xiàn)應(yīng)用解決方案獲得MBUSINESS Mobile Master Award“企業(yè)級(jí)應(yīng)用”獎(jiǎng)項(xiàng)。


• 2002年度，EDIFY自然語(yǔ)言解決方案獲得TMC最佳客戶(hù)關(guān)系管理應(yīng)用獎(jiǎng)項(xiàng)。


• 2003年度，EDIFY解決方案應(yīng)用獲得Speech Technology Magazine最佳創(chuàng)新解決方案獎(jiǎng)項(xiàng)。
• 2003年度，EDIFY獲得SpeechTEK AVIOS 最佳客服中心解決方案和最突出技術(shù)表現(xiàn)兩項(xiàng)大獎(jiǎng)。
• 2003年度，EDIFY 獲得Communications Solutions Magazine年度最佳產(chǎn)品及解決方案獎(jiǎng)項(xiàng)。
• 2003年度，EDIFY獲得呼叫中心行業(yè)最高榮譽(yù)“最佳多媒體聯(lián)系中心解決方案”和“最佳客戶(hù)關(guān)系管理解決方案”獎(jiǎng)項(xiàng)。


• 2004年度，EDIFY獲得Frost & Sullivan 語(yǔ)音產(chǎn)品解決方案戰(zhàn)略領(lǐng)導(dǎo)獎(jiǎng)項(xiàng)。


• 2004年度，EDIFY被Gartner 評(píng)測(cè)為IVR市場(chǎng)及企業(yè)級(jí)語(yǔ)音門(mén)戶(hù)解決方案全球領(lǐng)先廠(chǎng)商。


• 2004年度，獲得Nuance 2004 Voice Industry Award 獎(jiǎng)項(xiàng)。


• 2004年度，Datamonitor對(duì)EDIFY EVIP新產(chǎn)品發(fā)布及其市場(chǎng)領(lǐng)導(dǎo)者地位的高度評(píng)價(jià)。

	"EDIFY's 8.5 release provides users with the most extensive set of speech and text-to-speech resources available as well as very broad standards support," said Mark Plakias, Senior Analyst at The Zelos Group. "By participating in our Speech Solution Challenge at the SpeechTEK 2003 conference, leading speech vendors such as EDIFY will be able to showcase the strength of their platform. I think attendees are really looking forward to seeing leading platforms like EDIFY shine in a live test case scenario."
	"The Vision Award recognizes solutions that pragmatically push the technology envelope," said Steve Weissman, President of Kinetic Information. "RAC's use of natural language processing to enhance its Web and email customer service systems clearly qualifies it as Visionary, and we are pleased indeed to award it with Vision honors."
	"Integration is a top priority for enterprise IT groups," noted Mark Plakias, Senior Vice President of Zelos Group. "XML technologies like Voice XML expedite this, but it takes products like C-Server which can deliver integration at the business rules and application-level to deliver truly integrated multi-channel solutions to companies who want a consistent experience across phone, wireless, and Web."
	"EDIFY is playing a leading role in the customer service space based on its deep understanding of the 客服中心 market," said Dick Bucci, Industry Analyst at Frost & Sullivan. "EDIFY has set itself apart by offering a highly reliable and scalable multi-channel solution that is backed by the company's solid reputation and strong capabilities to deploy the service on a truly global scale. We are pleased to award EDIFY our highest honor in recognizing their exemplary contribution and we expect such innovations to produce lasting, precedent-setting trends in the industry."
	"Speech-enabled voice self-service is generally easier for the user and more human than touchtone," said Benjamin Farmer, Managing Analyst at Datamonitor. This is important to an enterprise's customers. More important to an enterprise's bottom line, however, is that deploying speech-enabled applications often leads to shorter calls, and can help automate functions that cannot be automated well with touchtone, creating new savings as well as more satisfied customers."
	Intervoice receives commendation in the “Best Roaming Product or Service” category at 3GSM World Congress 2007 Awards in Barcelona, Spain. Learn More
	Intervoice Media Exchange is named Best Carrier Platform of 2006 by Speech Technology Magazine. Learn More
	Intervoice Receives Customer Interaction Solutions Magazine’s CRM Excellence Award for 2006. PersonalizeIT Singled Out for Helping Clients Improve CRM Learn More
	Intervoice Wins 2005 Communications Solutions magazine Product of the Year Award for Media Exchange for Service Providers
	Frost & Sullivan Recognizes Intervoice with the Growth Strategy Leadership Award in the Interactive Voice Response Market
	Superior Court of California, Napa County receives Most Innovative Speech Solutions Award based on EDIFY and ATI technology
	Intervoice positioned as a leader in the Gartner Interactive Voice Response (IVR) and Enterprise Voice Portal Magic Quadrant 2005.
	CRM Excellence Award for Multi-Lingual Interactive Government Speech Solution
	2005 Frost & Sullivan Excellence in Technology Award for demonstrating the highest level of development for voice and speech product applications
	Voice Banking Packaged Application Receives Honors for Providing Innovative Speech Solutions
	Customer Interaction Solutions names EDIFY Voice Interaction Platform (EVIP) 9.0 as Product of the Year.
	EDIFY Receives Frost & Sullivan 2004 Speech Solution Product Strategy Differentiation Strategy Award.

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