[英文]澳電訊公司關(guān)閉維多利亞呼叫中心擬外包海外
Telstra Shuts Down Victorian Call Centre, 79 Workers Lose their Job

2011/01/30

Telstra Corporation announced on Thursday its decision to axe 79 employees at the Ballarat call centre in Victoria, saying that the function of the centre would instead be outsourced to an overseas firm.

Telstra spokeswoman Karina Keisler said that Dorothy Farmer Personnel, direct employer of the affected workers, that the telco's Country Wide service would be downgraded to fewer personnel and much of its responsibilities would be handled by a foreign call centre outfit.

Keisler added that the agency has been advised and its employees were subsequently notified of the company's move to end their contracts in a month's time but Telstra issued assurance at the same time that "the vast majority of the centre remains unaffected."

Despite the decision to transfer the call centre function and let go of the Victorian workers, Telstra reaffirmed its commitment in the region by ensuring that "we will continue to invest in the local community and in that call centre."

However, community leaders in the area scored the company's decision and Victoria CEPU acting branch secretary John Ellery said that Telstra's move represents a disease that would only frustrate its customers.

Ellery said that cutting jobs in a community and shipping them abroad would only hurt the company's standing before its clients as he stressed that "Telstra has got a real long-term problem and moves like this will not help them."

The call centre's shutting down came following an earlier decision by Telstra in November to close a similar division and lay off 108 employees in New South Wales, apart from its initial revelation that up to 950 executives would be affected by plans to nix management positions in the firm.

CTI論壇報道


相關(guān)閱讀:
大連被認(rèn)定為“國家現(xiàn)代服務(wù)業(yè)產(chǎn)業(yè)化基地” 2011-01-30
用友將在邢臺基地打造海內(nèi)外市場服務(wù)呼叫中心 2011-01-30
美國部分客服行業(yè)員工薪酬降至與印度相似 2011-01-28
邢臺打造北方呼叫與服務(wù)中心基地 2011-01-28
政協(xié)委員提議把哈市打造成世界華語“呼叫之都” 2011-01-27

熱點專題:  呼叫中心    呼叫中心外包專欄
分類信息:  呼叫中心外包_與_呼叫中心  呼叫中心外包_與_國外動態(tài)  呼叫中心外包_與_電信  呼叫中心_與_國外動態(tài)

铅山县| 乐至县| 敖汉旗| 广宗县| 通州区| 丰都县| 林芝县| 广水市| 苍南县| 武强县| 大关县| 汽车| 偏关县| 靖远县| 呼和浩特市| 成武县| 乌兰浩特市| 阿拉善盟| 邹平县| 汝州市| 浦江县| 金阳县| 双柏县| 谷城县| 磴口县| 北宁市| 江门市| 蒙城县| 清镇市| 监利县| 大荔县| 富裕县| 房产| 佛冈县| 枣庄市| 达州市| 卢氏县| 横峰县| 盘山县| 武乡县| 宝丰县|