[英文]普萊姆傳播集團(tuán)選擇Altitude uCI聯(lián)絡(luò)中心解決方案
The PREMIUMcommunications Group chooses Altitude Software as the standard solution

2011/02/11

The companies adm group, theBEEcompany, DIMA, MEDICcompany, SIM and TELAG run customer interactions using Altitude uCI and Altitude vbox

Altitude Software, a global leader in contact center solutions, announced today that PREMIUMcommunications Group selected Altitude uCI to be deployed as the standard customer interaction management solution in all their companies such as adm group, SIM, theBEEcompany, DIMA, MEDICcompany, TELAG,...

The first installation of Altitude uCI in adm Group was performed in 2007, to deliver a customized contact center solution for T-com's hotline initially sized for 600 contact center agents. The installation was done in the record time of 20 days, which led to the expansion of Altitude uCI usage in the company.

“The flexibility and low total cost of ownership of Altitude uCI that we have observed in adm group led us building standard services integrating existing Adato developments and frameworks”, comments Michael Koenig from PREMIUMcommunications Group. “We will also start to use the newest version of Altitude uCI, Altitude uCI8, exploring the new unified workflow capabilities in our business processing outsourcing companies”.

All together the companies of the group have over 2550 agents working with Altitude vBox SIP based solution, together with the Altitude uCI contact center suite.

Adato, the IT company of the PREMIUMcommunications Group, and Altitude Software are also expanding their partnership to pursue new market opportunities.

"This global partnership agreement will focus on exploiting the key synergy between Altitude's contact centre solution and PREMIUMcommunications Group operations in Germany," explained Laurent Detournay General Manager Altitude Software Benelux and Central Europe. "We already have a fruitful business development relationship with Adato having worked closely with them in numerous projects in Germany. With this new strategy," concluded Laurent Detournay, "We are now expanding the partnership to pursue opportunities in both Germany and Switzerland".

CTI論壇報(bào)道

改進(jìn)坐席表現(xiàn)并維持高水平的動(dòng)力（6） 2005-07-11

改進(jìn)坐席表現(xiàn)并維持高水平的動(dòng)力（5） 2005-07-07

改進(jìn)坐席表現(xiàn)并維持高水平的動(dòng)力（4） 2005-07-04

改進(jìn)坐席表現(xiàn)并維持高水平的動(dòng)力（3） 2005-06-28

熱點(diǎn)專題:  呼叫中心
分類信息:  呼叫中心_與_國外動(dòng)態(tài)  呼叫中心_與_企業(yè)  呼叫中心_與_系統(tǒng)建設(shè)技術(shù)  國外動(dòng)態(tài)_與_企業(yè)
相關(guān)頻道:  聯(lián)絡(luò)中心
天全县| 鄂托克旗| 轮台县| 侯马市| 琼结县| 习水县| 滦南县| 九龙坡区| 天津市| 明水县| 陇南市| 葫芦岛市| 麦盖提县| 从化市| 呈贡县| 湾仔区| 朝阳区| 平陆县| 白河县| 呼玛县| 遂平县| 南丹县| 交城县| 酒泉市| 彩票| 龙井市| 宿州市| 日土县| 三都| 濮阳市| 政和县| 日土县| 项城市| 沅陵县| 平泉县| 临城县| 奉节县| 宾阳县| 邵东县| 水富县| 仪征市|