首頁>>廠商>>軟件開發(fā)商>>altitude

[英文]普萊姆傳播集團選擇Altitude uCI聯(lián)絡中心解決方案
The PREMIUMcommunications Group chooses Altitude Software as the standard solution

2011/02/11

The companies adm group, theBEEcompany, DIMA, MEDICcompany, SIM and TELAG run customer interactions using Altitude uCI and Altitude vbox

Altitude Software, a global leader in contact center solutions, announced today that PREMIUMcommunications Group selected Altitude uCI to be deployed as the standard customer interaction management solution in all their companies such as adm group, SIM, theBEEcompany, DIMA, MEDICcompany, TELAG,...

The first installation of Altitude uCI in adm Group was performed in 2007, to deliver a customized contact center solution for T-com's hotline initially sized for 600 contact center agents. The installation was done in the record time of 20 days, which led to the expansion of Altitude uCI usage in the company.

“The flexibility and low total cost of ownership of Altitude uCI that we have observed in adm group led us building standard services integrating existing Adato developments and frameworks”, comments Michael Koenig from PREMIUMcommunications Group. “We will also start to use the newest version of Altitude uCI, Altitude uCI8, exploring the new unified workflow capabilities in our business processing outsourcing companies”.

All together the companies of the group have over 2550 agents working with Altitude vBox SIP based solution, together with the Altitude uCI contact center suite.

Adato, the IT company of the PREMIUMcommunications Group, and Altitude Software are also expanding their partnership to pursue new market opportunities.

"This global partnership agreement will focus on exploiting the key synergy between Altitude's contact centre solution and PREMIUMcommunications Group operations in Germany," explained Laurent Detournay General Manager Altitude Software Benelux and Central Europe. "We already have a fruitful business development relationship with Adato having worked closely with them in numerous projects in Germany. With this new strategy," concluded Laurent Detournay, "We are now expanding the partnership to pursue opportunities in both Germany and Switzerland".

CTI論壇報道


相關閱讀:
[英文]Altitude uCI通過思科統(tǒng)一通信驗證 2010-10-28
改進坐席表現(xiàn)并維持高水平的動力（6） 2005-07-11
改進坐席表現(xiàn)并維持高水平的動力（5） 2005-07-07
改進坐席表現(xiàn)并維持高水平的動力（4） 2005-07-04
改進坐席表現(xiàn)并維持高水平的動力（3） 2005-06-28

熱點專題:  呼叫中心  
分類信息:  呼叫中心_與_國外動態(tài)  呼叫中心_與_企業(yè)  呼叫中心_與_系統(tǒng)建設技術  國外動態(tài)_與_企業(yè)
 相關頻道:  聯(lián)絡中心    
 平顶山市| 新昌县| 乐安县| 和林格尔县| 始兴县| 淮北市| 禹城市| 章丘市| 舞钢市| 山东省| 阳高县| 澄江县| 武穴市| 吴江市| 卢龙县| 井陉县| 剑川县| 轮台县| 西充县| 宝应县| 贡山| 玛多县| 威海市| 莫力| 通城县| 准格尔旗| 永德县| 吉安县| 宽甸| 游戏| 赤峰市| 东莞市| 板桥市| 永嘉县| 上蔡县| 赤城县| 济南市| 安丘市| 巢湖市| 靖安县| 如东县|