[英文]Convergys助納米比亞MTC提升客戶體驗_運營管理_呼叫中心

[英文]Convergys助納米比亞MTC提升客戶體驗
Convergys to Help Namibia’s MTC Enhance Customer Experience

2010/11/11

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that longstanding client MTC, Namibia’s leading cellular operator with 1.5 million subscribers, will take delivery of two solutions from the Convergys Intelligent Interactions suite.

MTC sought customer retention and loyalty solutions that would scale to its growing needs while driving revenue growth. Convergys’ Intelligent Loyalty Solution, based on Convergys Dynamic Decisioning Solution, will help enable MTC offer a new range of flexible and loyalty-enhancing offers to its pre- and postpaid users. MTC will also use Convergys Intelligent Self-Service to handle functions such as payments or account enquiries on a new Intervoice [R] Voice Portal Platform. Convergys will provide three years of maintenance on the solutions.

“While MTC has long been the leading mobile provider in Namibia, with increased competition, we will need both speed and flexibility to launch loyalty-driving offers to retain our market share,” said MTC Managing Director Miguel Geraldes. “Convergys Intelligent Loyalty Solution gives us the dynamic ability to target our pre- and postpaid subscribers with attractive offers that will help us retain our number one position in our market. Intervoice Voice Portal, from the Intelligent Self-Service portfolio will help us improve our customer self-care channels.”

“MTC is an excellent example of a wireless company focused on offering optimum customer experience and care to drive high levels of retention. Convergys’ solutions will help MTC provide the appealing offers that drive subscriber loyalty, enhance the customer experience, and promote high levels of customer satisfaction,” said Jim Goetz, Convergys CIO and General Manager, Global Technology Solutions. Convergys understands how to help our clients retain subscribers and supports MTC’s aim to remain the number one provider in Namibia.”

Convergys has been helping companies optimize the value of their customer relationships for over 30 years. Its industry-leading technologies and services take advantage of this experience to provide solutions that balance customer satisfaction with cost reduction.

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